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Q&A: Use AI for speed, human agents for trusted customer service, says Sinch

When it comes to customer service, the key is knowing when AI adds value, and when a human touch is non-negotiable, says Sinch.

Alfred Siew
10 Min Read

Google Cloud unveils open protocol to enable secure payments by AI agents

Google Cloud has worked with 60 industry partners to develop an open standard to let AI agents complete a purchase…

Ai Lei Tao

Unlocking the next era of AI-enhanced electronic design with smart data

AI is transforming electronic design workflows - but not evenly. Some teams are racing ahead with AI but others remain…

Techgoondu

Telcos, cloud providers need to optimise, not just expand for AI: Keysight

Struggling to keep pace with rapid AI adoption, telcos and cloud providers should optimise, not just expand, their infrastructure.

Ai Lei Tao

With such poor customer service from Singapore telcos, just choose the cheapest

Intense competition has led to poor customer service from Singapore telecom operators so choose the cheapest offering with the best coverage.

Alfred Siew
8 Min Read

Misjudging risks, a third of firms have been hit by AI-related breaches: Tenable

AI-related breaches are a worry for organisations rushing to adopt AI because many don't have the controls or capabilities to…

Ai Lei Tao

Google Cloud unveils open protocol to enable secure payments by AI agents

Google Cloud has worked with 60 industry partners to develop an open standard to let AI agents complete a purchase…

Ai Lei Tao

Ensign InfoSecurity to train 1,000 Singapore board directors in cybersecurity response

Ensign InfoSecurity is training 1,000 Singapore board members by 2028 with workshops that include a simulated cyberattack and live hacking.

Alfred Siew
So what?
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